RETURNS & EXCHANGES

 

EXCHANGES

     WE DO NOT ACCEPT EXCHANGES OF ANY KIND ON SALE ITEMS

PLEASE CONTACT US PRIOR TO ORDERING IF YOU ARE UN SURE OF YOUR SIZE. WE NOW OFFER EXCHANGES ONLY IF THE WRONG SIZE TOP IS PURCHASED, AS WE UNDERSTAND HOW TRICKY ONLINE SHOPPING CAN BE!

FOR SANITARY REASONS WE DO NOT EXCEPT EXCHANGES ON ANY BOTTOMS OR ONE PIECES. DUE TO THE NATURE OF HOW OUR ORDERS ARE PROCESSED, WE DO NOT OFFER EXCHANGES FOR CHANGE OF MIND.

PLEASE SEND AN EMAIL TO INFO@OMAIRA-THELABEL.COM PRIOR TO SENDING AN ITEM FOR EXCHANGE - WE WILL DIRECT YOU HOW TO RETURN YOUR ITEM/S.

IF WE DO NOT HAVE THE FABRIC FOR YOU HAVE ASKED TO EXCHANGE FOR, WE WILL GET IN TOUCH AND YOU WILL HAVE THE OPTION OF PICKING ANOTHER ITEM OF EQUAL PRICE OR A STORE CREDIT .

ALL POSTAGE COSTS ASSOCIATED WITH AN EXCHANGE MUST BE COVERED BY THE CUSTOMER.

PLEASE NOTE - ALL ITEMS SENT FOR EXCHANGE MUST BE IN AN UNWORN CONDITION WITH TAGS/ORIGINAL PACKAGING & PROOF OF PURCHASE PROVIDED. ANY ITEMS THAT ARE NOT IN THERE ORIGINAL CONDITION WILL BE DENIED RETURN AND SENT BACK TO YOU AS IS.


RETURNS/REFUNDS  

     WE DO NOT ACCEPT RETURNS OF ANY KIND ON SALE ITEMS

WE DO NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES UNLESS THE ITEM IS DEEMED FAULTY & AN EXACT REPLACEMENT ISN'T AVAILABLE.


WE HAVE PROVIDED A SIZING GUIDE FOR OUR PIECES TO HELP YOU PICK THE SIZE THAT IS BEST SUITED FOR YOU. IT IS YOUR RESPONSIBILITY TO REFER TO THIS PRIOR TO ORDERING.

OUR SIZING GUIDE CAN BE FOUND HERE :

OMAIRA SIZING GUIDE

 


FOR ANY FURTHER QUESTIONS PLEASE EMAIL INFO@OMAIRA-THELABEL.COM